Guarantees
TIMBER PROPERTIES
Timber is a natural material which is subject to
the effects of drying in the sun and expanding in
wet weather. Inevitably splits occur as part of this
process but will not extend through the heart of
the wood and do not weaken the timber or the
structural integrity of the play equipment.
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28 DAY MONEY-BACK GUARANTEE
All Treetops products are made to the highest
standards. However, if you are not completely
satisfied with any of our play equipment, please
return the product to us (in salable condition)
with the dispatch note within 28 days of delivery.
We shall refund your money less a restocking
charge, or if you prefer, exchange for goods
of the same value. This does not affect your
statutory rights.
25 YEAR TIMBER GUARANTEE
The treated structural timber of the play frames
is guaranteed for 25 years from the date of
purchase, against damage which makes the timber
unfit for use in the play equipment for which
it was originally designed. The damage must
have been caused as a direct result of either
rot or insect attack. Any Treetops treated product
so damaged within 25 years of purchase will
be replaced free of charge subject to the following
conditions:
- Timber damage by any cause other than rot or insect
attack is NOT guaranteed.
- The timber must not have been cut, drilled or misused.
- Any timber subject to claim must be returned for inspection
with evidence of purchase.
- The only cost covered by the guarantee is the cost of
the defective timber.
- Consequential expenses incurred as a result of replacing
the timber are excluded.
- Timber which has been placed in abnormal conditions
and timber which has not been treated is excluded.
- This guarantee is in addition to your statutory rights.
12 MONTH GUARANTEE
All other Treetops products are guaranteed for 12 months
from the date of purchase.
